BSM Customer Support
Fantastic customer support is one of our core values! One thing our customers will never complain about is the lack of updates or communication. Our team is passionate about keeping customers involved, engaged, and part of every step of the process. Do we have an excellent method to monitor projects and pick up issues before they become a real problem? Yes! But sometimes, you need that extra guidance and support, and we are here to help!
Frequently Asked Questions
What's the best way for current clients to get support?
If you are one of our customers, you should be in good hands already! You always have direct access to your project manager and production supervisor. You can access them via phone (you receive their direct contact info when we start working) or Basecamp (Our project management system). Chris and Daniel are always available and ready to talk to you. You can call, email, or use the contact form.
Need support for a new project?
What is our customer support policy?
We will get back to you the same day during business hours, usually within a couple of hours. For non-urgent matters outside business hours, we will respond to your message when back in the office. Have an emergency? We are available 24/7 to help you out - call our mainline at 720-263-1736
Need to Contact Us?
Getting in contact with us should be easy! If you are an existing customer, feel free to reach out to your project manager or production supervisor directly via phone or Basecamp. Want to discuss a new project? Schedule an initial strategy session? Click one of the links below, and let’s get started!